ParentSquare Help Center | Customer Support for K-12 Schools
ParentSquare Help Center
Find the right resources to help you navigate ParentSquare with ease. Use the links below for account setup tips, video tutorials, and step-by-step guides.
New to ParentSquare?
- Download the ParentSquare app on the Android or Apple app store
- Sign in to your ParentSquare account here or from your mobile app
Troubleshooting?
Go to the Help Center in ParentSquare (login required) to find answers in our help pages or to contact our support team.
If you are a family or student, you can contact the ParentSquare Administrator(s) at your school or district, who can contact our support team on your behalf.
System status
Keeping you informed on how our systems are performing. We are committed to providing a reliable experience, and you can find real-time updates on our systems and services here.
Trust Center
Explore our trust center to learn how we maintain a secure and compliant experience.
Launch Center
Your go-to resource for a smooth rollout. Access comprehensive launch kits designed to help your staff and families get started with ParentSquare with ease.
Training and Learning
Level up your skills
From live interactive webinars to self-paced certification courses, we provide everything you need to become a ParentSquare pro.
- Live webinars and recorded sessions
- Self-paced courses
- On-site experiences
Frequently asked questions
How long does it take to get ParentSquare up and running?
Depending on your school’s size, you can typically go from initial setup to sending your first communications in just a few weeks. We also provide ready-to-use launch kits to make the rollout to staff and families seamless.
Where can I connect with other ParentSquare users?
Join our Facebook User Group to share ideas and learn what’s working for other schools and districts!
What happens if a parent changes their phone number or email?
ParentSquare performs a daily sync with your school’s database, so you don’t have to worry about manual updates. Once a staff member updates the contact information in your SIS, the change will automatically reflect in ParentSquare within 24 hours. This ensures that families never miss an important update and your records stay accurate without extra data entry.
How does ParentSquare support families who speak languages other than English?
We offer instant, two-way translation in over 190 languages.
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